“Its the things that we can’t see that pose the biggest risks”
It’s customary at this time of year to plan safestart meetings for the New Year return to work. The following 15 minute video features a real incident in Auckland, filmed in real time. It’s had surprisingly little exposure, – especially given the honesty in hindsight with valuable reflections for anyone involved around heavy machinery. One of our customers features spectacularly, and it is with their permission that we provide this learning resource:
Post implementation studies of Government IT projects have become a dismayingly rich source of learning for anyone seeking better outcomes from all nature of projects.
This month NSW auditor-general Margaret Crawford considered a SAP software implementation at the Department of Justice. The following issues were raised in her review:
“Lack of a formal assessment of the relevant skills and experience of key project personnel before project commencement, absence of an effective ongoing project risk identification and management process, ‘go-live’ decision for each Justice SAP wave by those charged with governance was not informed by a full understanding of the project, insufficient focus on stakeholder engagement and change management, and insufficient independent quality management over the project together with contract and performance management.” The auditor-general noted that failings were similar to those in a like project 2 years earlier!
KBP associate Iain Miller says “Have a risk aware week and be sure to actually acknowledge the risks identified with an authentic management plan and ongoing performance management”